Seamless IT Support Access – Anytime, Anywhere
The new PRAS portal, equipped with an integrated AI chatbot, empowers you with full control over your IT service requests.
If you are already our client,
The new PRAS portal, equipped with an integrated AI chatbot, empowers you with full control over your IT service requests.
If you are already our client,
Everything in One Place: incidents, their resolution status, solutions to common issues, AI Chatbot, and clear reporting.
We've launched the PRAS Portal for clients – a dedicated digital space providing real-time access to all your IT requests. Through integration with the ServiceDesk Plus MSP platform, we manage incidents more efficiently, track committed SLAs, and offer full transparency throughout the support process.
Easily monitor each request from creation to resolution.
Get smart answers to frequently asked questions—or even solutions to certain issues—without having to open a ticket.
Access agreed response and resolution times without needing to request additional updates.
Quickly view reports and details about logged work hours—everything is organized in one place, always accessible and hassle-free.
Access to the portal is secured with a username and password. If you don’t have an account or need assistance with login, please contact our team.
Our new IT support portal, built on the ServiceDesk Plus MSP platform, brings greater clarity, control, and efficiency to the way you manage technical requests. From real-time incident tracking and SLA compliance to automated billing and instant access to an AI-powered virtual assistant, PRAS technology completely redefines your IT support experience. Everything in one place – easy to access, intuitive, and designed to save you time and resources.
The new PRAS portal gives us clear visibility into our IT support and enables us to resolve issues quickly. We were genuinely impressed by the AI chatbot – it exceeded our expectations!
Irina MărășoiuPater Spirits