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Business

These IT maintenance plans are ideal for companies that value prompt IT intervention times.

Choose a package based on your business size, on the response time you expect as well as the on the number of Level 1 (support for workstations and peripherals) or Level 2 (support for server, network, etc.) hours needed.

 

Business Plus

Hours Included

  • Companies with up to 10 PCs and a local server
  • Number of hours included:
    8h Level 1, 2h Level 2
250€ / lună

Business Pro

Hours Included

  • Companies with up to 50 PCs and with local server(s)
  • Number of hours included:
    16h Level 1, 4h Level 2

Business Premium

Hours Included

  • Companies with up to 50 PCs and with local server(s)
  • Number of hours included:
    32h Level 1, 8h Level 2
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Business Unlimited

Recommended for companies that value cost predictability and low IT response times.

Business Unlimited
Plus

Umlimited Support

  • Companies with up to 15 PCs and a local server
  • Number of proactive maintenance hours included:
    4h Level 1, 1h Level 2
  • Number of hours included for incident resolution: Unlimited
350€ / lună

Business Unlimited
Pro

Umlimited Support

  • Companies with up to 50 PCs and with local server(s)
  • Number of proactive maintenance hours included:
    8h Level 1, 2h Level 2
  • Number of hours included for incident resolution: Unlimited

Business Unlimited Premium

Umlimited Support

  • Companies with up to 50 PCs and with local server(s)
  • Number of proactive maintenance hours included:
    16h Level 1, 4h Level 2
  • Number of hours included for incident resolution: Unlimited

Every Business Is Different

Whether you are just starting out or your company has already gained experience, PRAS provides IT maintenance plans tailored to your specific needs.

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Starter

No SLA

This plan is designed for small businesses, with up to 15 PCs without a local server, for which IT response time is not very important.

Included Hours: 8h Level 1

130€ / lună
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In-House Expert

A Specialist On-Premises

This plan is designed for companies that want faster response time and maximum cost predictability.

Hourly on-premises maintenance hours: 8 hours a day, 5 days a week.

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Custom

Let's Work Together

Regardless of the complexity of your needs, our team will create the ideal solution for your business.

Together, we will turn your digital strategy into reality.

Standard PRAS Response Times

According to your specific requirements, these times are negotiable.

Intervention times during working hours (L - V, 9 - 18)

  • On-site intervention: 2 hours
  • Remote intervention: 30 minutes

Intervention outside working hours

  • On-site intervention: 6 hours
  • Remote intervention: 2 hours