IT Service Packages
Let us take care of your company’s IT, so you can focus on growing your business.
Let us take care of your company’s IT, so you can focus on growing your business.
Unlimited IT Support. Smart Monitoring. Issues Solved Before They Become Disruptions.
Choose the Ideal Package Based on Your Company’s Size and Infrastructure Complexity. Each Package Includes:
With us, your IT infrastructure stays secure, up-to-date, and fully operational — so your team can focus on what truly matters.
Small Teams (5–10 People)
Ideal for: Accountants, office-based freelancers, small service businesses
Cel mai popular (10–50 angajați)
Ideal for: Growing SMBs, consulting firms, agencies
📣 The most popular package among SMBs!
Axat pe securitate și continuitate
Ideal for: Companies working with sensitive data
💡 Optional GDPR compliance consulting included.
pentru firme >50 angajați sau rețele complexe
Ideal for: Companies with complex requirements
* These services may require the client to purchase equipment and/or licenses separately;
** Subscription costs vary depending on each client’s specifics and will be clearly defined based on the results of the brief audit conducted prior to contract signing;
*** Before signing the contract, the number of servers to be supported will be assessed.
| feature | START | SMART Office | SECURE Business | ENTERPRISE |
|---|---|---|---|---|
| Unlimited remote support during business hours | ✔ | ✔ | ✔ | ✔ |
| Proactive monitoring24/7 automated monitoring with alerts and automatic interventions for common issues | ✔ | ✔ | ✔ | ✔ |
| AI IT ChatbotAI assistant that helps users solve common problems, available 24/7 | ✔ | ✔ | ✔ | ✔ |
| Antivirus protection | ✔ | ✔ | ✔ | ✔ |
| Cloud backup for critical files | ✔ | ✔ | ✔ | ✔ |
| Access to a smart portal for managing and tracking support tickets | ✔ | ✔ | ✔ | ✔ |
| Office 365 license management | ✔ | ✔ | ✔ | ✔ |
| Monthly on-site support included | – | ✔ (up to 4 hours/month) | ✔ (custom) | ✔ (custom) |
| VPN configured for remote work | – | ✔ | ✔ | ✔ |
| Email protection (spam, phishing filtering) | – | ✔ | ✔ | ✔ |
| Local server maintenance | – | ✔ | ✔ | ✔ |
| Helpdesk + SLA guaranteed | – | ✔ (on-site response time from 2h) | ✔ (on-site response time from 2h) | ✔ (custom) |
| Advanced backup | – | – | ✔ | ✔ |
| Annual vulnerability testing | – | – | ✔ | ✔ (on request) |
| Biannual IT audit | – | – | ✔ | ✔ (on request) |
| Phishing training for employees | – | – | ✔ | ✔ (on request) |
| Recovery in case of attack / ransomware encryption | – | – | ✔ | ✔ (on request) |
| Dedicated engineer | – | – | – | ✔ |
| 24/7 support | – | – | – | ✔ |
| Cloud/hybrid integrations (Azure, AWS) | – | – | – | ✔ |
| IT projects on demand (migrations, onboarding, etc.) | – | – | – | ✔ |
Any IT request from employees or equipment receives a response via remote desktop/email/chat, with no limit on the number of interventions.
It is a virtual assistant prepared for common IT questions – password resets, printers, network connections, etc.
You will receive a notification and the option to temporarily or permanently upgrade to a higher package or pay for the extra hours.
It depends on the type of request, but in general, we respond within a maximum of 2 working hours.
The service covers all IT equipment provided by the company or used in professional activity as stated in the contract.
Support is primarily offered for company-approved and managed software and equipment.
Depending on your specific needs, these response times can be negotiated.
| Intervention Type | During Business Hours | Outside Business Hours |
|---|---|---|
| On-site | 2 hours | 6 hours |
| Remote | 15 minutes | 2 hours |
| START Business Plan | Best Effort (Max. 1 Working Day) | Not Available |
